Contact Us

Contact Swanky Bingo Support (UK)

This contact page is for players of Swanky Bingo using the official UK website swankybingo.bet. The brand is operated by Jumpman Gaming Limited, licensed and regulated in Great Britain by the United Kingdom Gambling Commission (UKGC, Account Number 39175, active as of 2025). Please use the details below for account, payment, technical and responsible gambling enquiries relating to your swankybingo.bet account.

Primary Contact Methods

Secure contact form (recommended): Use the form below to submit your query directly to the Swanky Bingo support team. Provide a valid email address and a clear description of your issue so we can locate your account and respond efficiently.
Email support: You can contact us by email at [email protected], which is the primary support channel for Swanky Bingo on swankybingo.bet. We generally aim to respond within 48 hours, although times may be longer during weekends, public holidays or busy periods.
Help and FAQ: Before contacting us, you may find an answer in the Help/FAQ section available on swankybingo.bet. This section covers common questions about registration, deposits, withdrawals, bonuses and technical issues.
Telephone support: We do not currently offer a dedicated telephone support line for Swanky Bingo. Please contact us via the secure form or by email at [email protected].
Live chat: Live chat support is not available on a 24/7 basis and may not be offered at all times. Where live chat is available, it can be accessed from within your swankybingo.bet account interface. If live chat is unavailable, please use the contact form or email instead.

Support Availability and Response Times

Customer support for Swanky Bingo is primarily provided by a centralized Jumpman Gaming support team. While we strive to handle enquiries promptly, support is not guaranteed on a 24/7 basis. As of 2025, our target is to respond to most email and contact form queries within up to 48 hours. Complex cases, formal complaints or requests requiring additional verification checks (such as KYC or Source of Funds reviews) may take longer. Please check your email spam or junk folder for our replies and ensure that emails from [email protected] are allowed by your email provider.

How to Use the Contact Form

Enter your email address: Provide a valid email address that you actively use. Where possible, use the same email address that is registered to your swankybingo.bet account so that we can identify you more quickly and securely.
Describe your query clearly: In the message field, give a brief but precise description of your request. Include relevant information such as your username, approximate dates and times of any transactions, payment method used, device type (mobile, tablet, desktop) and any error messages you received. Do not include your password, full payment card number, or other highly sensitive financial information.
Submit your request: After completing the form, click the Submit button. Your enquiry will be transmitted to the Swanky Bingo support team for swankybingo.bet. You will receive a reply by email once your query has been reviewed.

Data protection notice: Any personal data you provide through this contact form will be processed by Jumpman Gaming Limited in accordance with the Privacy Policy available on swankybingo.bet. Your information may be retained for as long as necessary to manage your account, respond to your request, and meet legal and regulatory obligations, including anti-money laundering, responsible gambling and consumer protection requirements. Please do not send payment card details, full bank account numbers, or your account password through this form.

Complaints and Dispute Resolution (Great Britain)

If you wish to raise a complaint about Swanky Bingo on swankybingo.bet, we encourage you to contact us in a clear and structured way so that we can investigate fairly and efficiently. The following process applies to customers located in Great Britain as of 2025:

Step 1 - Contact support: Use the contact form or email [email protected] to explain your issue. Provide all relevant details, including dates, times, transaction references and any previous communications. Most issues are resolved at this stage.
Step 2 - Formal complaint: If you are not satisfied with the initial response, you may request that your case is treated as a formal complaint. Clearly mark your message as a "Complaint" and set out the outcome you are seeking. Your complaint will be reviewed in line with the complaints procedure in our Terms and Conditions on swankybingo.bet.
Step 3 - Escalation to ADR: If your complaint remains unresolved after we have issued our final response, or after eight weeks have passed (whichever comes first), you may be entitled to refer the dispute to an independent Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission. The ADR details for Swanky Bingo are set out in the Terms and Conditions on swankybingo.bet.

The UK Gambling Commission does not usually resolve individual player disputes, but it oversees licensed operators such as Jumpman Gaming Limited and may be contacted if you have concerns about our conduct or compliance. You should keep copies of all communications, screenshots and relevant documents relating to your complaint.

Responsible Gambling and Self-Exclusion Support

Swanky Bingo on swankybingo.bet is committed to responsible gambling and complies with UK safer gambling requirements as of 2025. If you feel that your gambling may be becoming a problem, or if you wish to set limits or exclude yourself, you can contact us using the form below or by emailing [email protected]. We can assist with account-based tools including:

Deposit limits and loss limits.
Session reminders and time-outs.
Short-term and long-term self-exclusion from swankybingo.bet.

In addition, for players in Great Britain, Swanky Bingo participates in the national self-exclusion scheme GAMSTOP. By registering with GAMSTOP at https://gamstop.co.uk, you can exclude yourself from all participating UK-licensed online gambling operators using the details you provide. Further information about safer gambling tools and external support organisations is available on the Responsible Gaming page at https://swankybingo.bet/responsible-gaming .

Regulatory and Company Information

Brand and website: Swanky Bingo is offered to players in Great Britain via the website swankybingo.bet.
Operator: The service is operated by Jumpman Gaming Limited.
UK licence: Jumpman Gaming Limited is licensed and regulated in Great Britain by the United Kingdom Gambling Commission under Account Number 39175. You can view the public register entry at the UKGC public register (Account Number 39175) , confirmed as active with no sanctions recorded as of 2025.
Registered address: Inchalla, Le Val, Alderney, GY9 3UL.
Customers outside Great Britain: For customers located outside Great Britain, services provided by Jumpman Gaming Limited may be regulated by the Alderney Gambling Control Commission (AGCC), subject to the terms and conditions applicable in your jurisdiction. The same support contact details on this page can be used to reach the team.

This contact page is intended solely for legitimate customer enquiries relating to your swankybingo.bet account with Swanky Bingo. It should not be used for unsolicited commercial proposals, spam or communications unrelated to gambling services.

If you need assistance, you can contact our support team using the secure form below. Provide your email address and a clear description of your request, and our team will review your enquiry and respond by email as soon as possible, typically within 48 hours.

We aim to deal with all messages in a fair and timely manner. Response times may vary depending on the complexity of your query and the volume of requests we are handling, and support is not available on a 24/7 basis. If your matter is urgent or relates to responsible gambling, please clearly indicate this in your message so that we can prioritise it where appropriate.