Responsible Gaming

This Responsible Gaming information applies to Swanky Bingo, the UK-facing version of Swanky Bingo available at swankybingo.bet and operated by Jumpman Gaming Limited (licensed and regulated by the UK Gambling Commission, account number 39175). Gambling is a form of paid entertainment and should always remain a conscious, informed choice - not a way to make money, solve financial problems, or escape personal difficulties. Responsible gaming means understanding the risks, setting clear limits, and stopping when it stops being fun.

Swanky Bingo provides tools, information and support to help you stay in control, including deposit limits, time limits, Time-Outs, self-exclusion (including full integration with the UK-wide GAMSTOP scheme), and access to specialist support organisations. If your play at swankybingo.bet becomes worrying for you or those around you, we encourage you to use these tools and to contact our support team or an independent professional service for confidential help. You must be 18+ and resident in Great Britain to play under our UKGC licence.

Risk Awareness

Most players enjoy online bingo and casino games as an occasional leisure activity. However, for some people, gambling can become harmful. Understanding the early warning signs helps you act before problems escalate. Risk increases when gambling is used to cope with stress, when you spend more than you can afford, or when you feel unable to stop. This applies equally whether you access Swanky Bingo via desktop or mobile browser.

Common Signs Of Gambling Harm

• Increasing time and money: You bet more often, raise your stakes, or deposit more than you planned, especially after losses.
• Preoccupation with play: You think about gambling when you should be focused on work, studies, or family, or you feel restless when you cannot play.
• Chasing losses: You return to swankybingo.bet specifically to "win back" money you have lost rather than for entertainment.
• Secrecy and lying: You hide how much time or money you spend, or you borrow, sell possessions or use credit to fund gambling.
• Impact on daily life: Bills are unpaid, relationships are strained, or you feel anxiety, guilt, or low mood linked to gambling.

Quick Self-Assessment Check

Ask yourself the following questions honestly. Answering "yes" to several may indicate a gambling problem and that you should seek support and consider using our protection tools:

• Do I gamble with money that I really cannot afford to lose (for example, rent, bills, food, or debts)?
• Do I often spend more time or money on swankybingo.bet than I originally intended?
• Do I gamble to escape worries, stress, boredom, or negative feelings?
• Do I try to win back money I have lost by continuing to play or increasing my stakes?
• Have my gambling habits caused arguments with family or friends, or problems at work or study?
• Have I ever borrowed money, used credit, or sold belongings to fund gambling?
• Do I feel guilty, ashamed, or anxious about my gambling, but still find it difficult to stop?

If you recognise yourself in these statements, we strongly recommend you take a break, use our limit and self-exclusion tools, and speak with one of the independent support organisations listed below.

Limits & Tools

Swanky Bingo provides a range of tools designed to help you manage your gambling on swankybingo.bet. These are available on both desktop and mobile and are implemented in line with UK Gambling Commission requirements. You can adjust these settings in your account at any time; lower limits normally take effect immediately, while increases may require a cooling-off period for your protection.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to swankybingo.bet and go to the "My Account" or "Responsible Gaming" area.
2. Open the deposit limits section: Select "Deposit Limits" (sometimes displayed under "Play Responsibly" or similar wording).
3. Choose a period: Select whether you want a daily, weekly, or monthly limit. You may choose one or several periods.
4. Enter your maximum amounts: Type the maximum total amount you are prepared to deposit in the selected period (for example, "£20" per day, "£50" per week, "£100" per month). Always choose figures that fit comfortably within your disposable income.
5. Confirm your settings: Review your choices and click "Save" or "Confirm". Once active, you will not be able to deposit more than your chosen limit until the period resets.
6. Changes to limits: Decreasing your deposit limit generally takes effect immediately. If you request an increase or removal of a limit, this may only be applied after a mandatory cooling-off period (for example, 24 hours) and may require you to actively confirm the change again, in line with safer gambling rules in Great Britain.

Time Spent Controls & Session Management

• Reality checks / session timers: Where available, you can enable on-screen reminders that appear after a specified time (for example, every 30 or 60 minutes) to show how long you have been logged in. You can usually switch these on in "My Account" -> "Responsible Gaming" -> "Session Reminder" and select the reminder interval.
• Viewing your history: You can review your transaction and game history from "My Account" -> "History". Regularly reviewing deposits, withdrawals and game records can help you understand your behaviour over time and spot risks early.

Time-Out (Short-Term Breaks)

If you feel you need a short cooling-off period but are not yet ready for a longer self-exclusion, you can apply a Time-Out:

1. Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" (or similar wording).
2. Select a Time-Out duration (for example, 24 hours, 48 hours, or 72 hours). Some longer short-term breaks may also be available.
3. Read the information about what will happen to your account during the Time-Out, then confirm your choice.

During a Time-Out you will not be able to deposit or play on swankybingo.bet. You may still be able to log in to view your account or request withdrawals, depending on the configuration, but you will not be able to place bets or participate in games until the Time-Out has expired.

Self-Exclusion

Self-exclusion is a more serious and longer-term measure for players who feel they are at risk of, or are already experiencing, gambling-related harm. It is designed to prevent you from using our gambling services for a significant period. Swanky Bingo participates in both operator-level self-exclusion and the UK's national GAMSTOP scheme.

How To Request Self-Exclusion On swankybingo.bet

1. Go to the self-exclusion section: Log in and navigate to "My Account" -> "Responsible Gaming" -> "Self-Exclusion" (or similarly titled section). If you cannot find it, contact us at [email protected].
2. Choose the exclusion period: Select how long you wish to be excluded for. Typical options may range from 6 months to 5 years or longer. For players experiencing serious harm, a lifetime exclusion may be the most appropriate option.
3. Confirm your understanding: Carefully read the explanation of what self-exclusion means, including the fact that it cannot easily be reversed during the agreed period. You may be asked to tick boxes or re-enter text to confirm.
4. Submit your request: Confirm the self-exclusion request. You should receive on-screen confirmation and/or an email detailing the exclusion period and key consequences.

National Self-Exclusion: GAMSTOP

Because Swanky Bingo is operated under a UKGC licence (account number 39175), swankybingo.bet is fully integrated with GAMSTOP, the free national self-exclusion scheme for online gambling in Great Britain. When you register with GAMSTOP using your correct personal details, all participating UK-licensed online gambling operators, including Swanky Bingo, must prevent you from using their services for the duration of your chosen exclusion period.

Consequences Of Self-Exclusion

• No access to play: Once self-exclusion is applied, you will not be able to log in to play, place bets, or make deposits on swankybingo.bet for the duration of your exclusion.
• Account handling: We will take reasonable steps to prevent you from receiving marketing communications and from opening new accounts with our network under the details you have provided.
• Withdrawals and balances: You may not be able to initiate withdrawals through the usual gameplay interface while excluded. However, you remain entitled to any remaining balance in your account, subject to our standard terms, KYC and source of funds checks. To request a withdrawal during self-exclusion, contact [email protected].
• Irreversibility during the period: Self-exclusion is intended to be a firm, protective decision. As a rule, we will not lift self-exclusion before the end of the chosen period, in accordance with UK responsible gambling requirements.

If you are considering self-exclusion, we strongly recommend combining it with software blocking tools (such as Gamban or BetBlocker), registering with GAMSTOP, and seeking support from the organisations listed in the Support Resources and Help for Family sections.

Support Resources

Professional, confidential help is available if you are worried about your gambling or about someone close to you. These services are independent of swankybingo.bet and can offer advice, counselling, and crisis support. For urgent emotional distress or if you feel at immediate risk, please contact your local emergency services.

Local Support For Players In Great Britain

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles, 24/7). Trained advisers provide confidential information, support and referral to treatment services across Great Britain.
• GamCare Online Services: Visit gamcare.org.uk for live chat, email support, self-help tools, and an active forum and group chat rooms for people affected by gambling.
• NHS Gambling Services (England, Scotland, Wales): Your GP can refer you to specialist NHS clinics for problem gambling. Information is available at nhs.uk.

International Support Organisations

Self-Exclusion Schemes By Country

• United Kingdom - GAMSTOP: Free national online self-exclusion scheme for Great Britain. Register at gamstop.co.uk. swankybingo.bet is integrated with GAMSTOP under the UKGC licence for Jumpman Gaming Limited (account number 39175).
• Spain - RGIAJ: The General Registry of Gambling Access Interdictions (Registro General de Interdicciones de Acceso al Juego - RGIAJ) allows individuals to exclude themselves from licensed gambling operators in Spain. More information is available via the Spanish regulator (DGOJ).
• Other jurisdictions: Many countries offer national or regional self-exclusion registers or blocking schemes. If you are outside Great Britain, please consult your local gambling authority or Gambling Therapy for region-specific guidance.

Blocking Software & Device-Level Tools

• Gamban: A subscription-based app that can block access to gambling websites and apps across multiple devices. See gamban.com for details.
• BetBlocker: A free app that provides device-level blocking of gambling content. See betblocker.org.
• Device and network controls: You may also be able to use built-in parental controls, browser extensions, or internet service provider filters to restrict access to gambling content on your devices.

Support For Families And Loved Ones

• GamCare family and friends services: GamCare offers advice, online forums and group chats specifically for people affected by someone else's gambling.
• Gambling Therapy family support: Gambling Therapy provides online groups and resources for partners, relatives and friends worldwide.
• Gam-Anon: A fellowship providing support meetings for families and friends of compulsive gamblers (see gamanon.org.uk where available).

All of these services treat your information with strict confidentiality, within the limits of their safeguarding policies. They are independent from swankybingo.bet and can provide professional support, counselling, and guidance tailored to your situation.

Help for Family

Gambling-related harm rarely affects only the person who is playing. Partners, children, relatives, and friends may experience emotional distress, financial pressure, and a loss of trust. If you are worried about someone who uses swankybingo.bet or other gambling services, you are entitled to seek support for yourself as well as encouraging them to get help.

How To Talk To Someone About Their Gambling

• Choose the right moment: Try to speak when the person is calm and sober, not immediately after gambling losses or arguments.
• Focus on concern, not blame: Use "I" statements ("I'm worried about how stressed you seem") rather than accusations. Emphasise that your goal is their wellbeing, not control.
• Be specific but compassionate: Explain what you have noticed (missed bills, secrecy, mood changes) and how it affects you and others, while acknowledging that change is difficult.
• Encourage, don't force: Encourage them to read this Responsible Gaming page, set limits, or consider self-exclusion and professional help, but recognise that they must ultimately choose to take these steps.

Support Resources For Families

• GamCare forums and group chat: Online forums and scheduled group chats allow you to connect with others in similar situations and share coping strategies.
• Gambling Therapy family groups: Offers international online support, including moderated groups for those affected by someone else's gambling.
• Gam-Anon meetings: Where available, in-person or online meetings provide a confidential space to discuss feelings and learn from others' experiences.

Recommended Next Steps

• Protect your finances: Consider separating finances, limiting access to joint accounts or credit, and seeking independent debt advice if needed.
• Seek professional help: Speak to your GP, a counsellor, or a psychotherapist experienced in addiction or behavioural issues. They can support both you and your loved one.
• Use helplines: If the situation feels overwhelming or unsafe, call the National Gambling Helpline (0808 8020 133) or other crisis services for immediate support.
• Set healthy boundaries: Make clear what you can and cannot do (for example, not lending money to fund gambling) and stick to these boundaries to protect your own wellbeing.

Operator's Commitment

Swanky Bingo, operated on swankybingo.bet by Jumpman Gaming Limited, is committed to complying with all applicable UK Gambling Commission social responsibility and anti-money laundering requirements, as well as the relevant rules of the Alderney Gambling Control Commission for customers outside Great Britain. This includes robust Know Your Customer checks, affordability assessments, and proactive monitoring of play for signs of harm.

Internal Risk Monitoring & Safer Gambling Measures

• Behavioural analysis: Our systems monitor a range of indicators, such as rapid or frequent deposits, increases in stake size, extended play sessions without breaks, repeated use of bonuses, and patterns of chasing losses. These indicators help us identify potential risk behaviour at an early stage.
• Automated risk triggers: In line with our regulatory obligations, automated triggers in the Jumpman Gaming backend can initiate additional checks, including "Source of Funds" or affordability reviews, sometimes at an earlier stage than many competitors.
• Warning messages and prompts: When risk patterns are detected, we may provide on-site messages encouraging you to consider setting limits, taking a break, or reviewing your spending, and we may direct you to this Responsible Gaming page.
• KYC and verification: Strict KYC procedures, including identity, age and address verification, are applied when you register and before withdrawals. We may also ask for documentation regarding your income and source of funds to ensure that your level of play remains affordable.

When We May Contact You

• Concerning patterns of play: If our monitoring suggests that your gambling on swankybingo.bet may be harmful or unaffordable, our safer gambling team may contact you (usually by email, in line with our 48-hour response framework) to discuss your play and suggest measures such as limits, Time-Out or self-exclusion.
• Enhanced due diligence: Where required by regulation or internal policy, we may ask you for additional documents (for example, payslips or bank statements) and may place temporary restrictions on your account until these checks are completed.
• Account restrictions or closure: In serious cases, or where we believe continued gambling may cause you significant harm, we may apply stricter limits, enforce Time-Outs or self-exclusions, or close your account, even if you have not requested these measures yourself. These steps are taken to comply with our regulatory duties and to protect you.

Support and finance for swankybingo.bet are centralised within the wider Jumpman Gaming network, which helps ensure consistent application of these procedures across more than 170 sister sites. While this can create a standardised experience, the underlying objective is to maintain a stable, compliant and safer environment for all players.

Updates

Responsible gaming standards, regulatory requirements and internal procedures may evolve over time. We therefore review and update this page periodically to reflect changes in UK law, UK Gambling Commission guidance, best practice, and the tools available on swankybingo.bet.

How We Will Notify You

• On-site notifications: Material changes to our responsible gaming tools or policies may be highlighted via banners, pop-ups, or messages in your account area.
• Email communication: Where appropriate, and in particular when changes significantly affect your rights or obligations, we may also notify you via the email address registered on your account.
• Policy documents: Updates may also be reflected in our Terms and Conditions and other policy documents (such as our bonus policy), which should be read together with this page.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming at Swanky Bingo, need help using our safer gambling tools, or wish to request support with self-control measures (such as additional limits, Time-Out, or self-exclusion), you can contact us using the details below.

Responsible Gaming Contact Details

• Email (Responsible Gaming & Support): [email protected] (primary support channel; typical response time up to 48 hours).
• Telephone: At present, Swanky Bingo does not offer a dedicated telephone support line. For urgent emotional support or crisis situations, please use the National Gambling Helpline (0808 8020 133) or other services listed in the Support Resources section.

Responsible Gaming Feedback & Support Request Form

You may also use the following form (where available on swankybingo.bet) to contact our team about responsible gaming matters:

Full name:

Email address (as registered on swankybingo.bet):

Username / Account ID:

Reason for contact:
Set or adjust deposit / loss / time limits Request Time-Out (short break) Request self-exclusion Request information or advice Other responsible gaming concern

Your message (please include any relevant details, such as preferred limits or timeframe):

I confirm that this request relates to my own account or to a concern about gambling harm, and I consent to Swanky Bingo using the information I provide to review my account and apply appropriate safer gambling measures, in line with its privacy policy.

Submit responsible gaming request

Please note that email and form submissions are not monitored 24/7 and should not be used in emergencies. If you are in immediate distress or at risk of harm, contact the National Gambling Helpline, your local health services, or emergency services without delay.