Terms & Conditions

These Terms and Conditions govern your relationship with the operator of Swanky Bingo via the website located at swankybingo.bet (the "Website") and apply to your use of all products and services offered on the Website. By registering an account, depositing funds, or placing any wager, you agree to be bound by these Terms. Effective date: 6 November 2025.

The Website is operated by Jumpman Gaming Limited, whose registered office is at Inchalla, Le Val, Alderney, GY9 3UL. For customers in Great Britain, Jumpman Gaming Limited is licensed and regulated by the United Kingdom Gambling Commission ("UKGC") under account number 39175. For customers outside Great Britain, services may be provided under the supervision of the Alderney Gambling Control Commission ("AGCC"), subject to any local requirements. Where you access the Website from Great Britain, these Terms are governed by the UK regulatory framework.

Definitions

In these Terms, unless the context otherwise requires:

"Operator", "we", "us", "our" means Jumpman Gaming Limited, operating Swanky Bingo through the domain swankybingo.bet and any associated mobile or browser-based versions.
"Website" means the online gambling platform accessible at https://swankybingo.bet and any subpages, including but not limited to /terms-and-conditions, /bonus-policy, and /responsible-gaming.
"User", "you", "your", "Player" means any individual who accesses the Website, opens an account, deposits funds, or participates in any games or promotions on the Website.
"Account" means a personal user account registered in your name on the Website, maintained by us to enable you to participate in gambling activities.
"Games" means all bingo, slot, casino-style, and any other gambling products offered on the Website from time to time.
"Bet", "Stake", "Wager" means any amount of real money or, where applicable, bonus funds that you stake on any Game offered on the Website.
"Bonus" means any promotion, reward, free spins, bonus funds, bingo tickets, or other incentive provided to you by us, whether advertised on the Website, via email, or via any other channel.
"Bonus Funds" means funds credited to your Account as part of a Bonus or promotion, which may be subject to wagering requirements and other conditions before withdrawal.
"Real Money Balance" means the balance of funds in your Account that is not subject to any wagering requirements and is available, subject to these Terms, for withdrawal.
"Wagering Requirements" means the total number or value of wagers you must place using Bonus Funds, and sometimes Real Money, before Bonus Funds and related winnings can be transferred to your Real Money Balance or withdrawn.
"Self-Exclusion" means a request by you to be prevented from accessing gambling services on the Website, including through the national self-exclusion scheme GAMSTOP in Great Britain.
"KYC" (Know Your Customer) means the identity, age, address, and source-of-funds checks we are required to carry out under applicable law and regulation.
"Source of Funds Checks" means requests for information or documentation about the origin of the funds you use to gamble (for example, payslips, bank statements, or other financial documents).
"Applicable Law" means all laws, regulations, and regulatory requirements that apply to the provision and use of the Website, including those of the UKGC in Great Britain and AGCC where relevant.

Account Registration

To use the gambling services on Swanky Bingo via swankybingo.bet, you must open an Account and comply with all registration and verification requirements.

Eligibility and Age Verification

Minimum age: You must be at least 18 years old to register and gamble on the Website. We may request documentation to verify your age and identity before allowing gambling activity, deposits, or withdrawals.
Territorial restrictions: For Great Britain residents and persons located in Great Britain, the Website is operated under UKGC Account Number 39175 and integrated with GAMSTOP. You must not use the Website if it is unlawful to do so in your jurisdiction.
Single account: You may hold only one Account with us for Swanky Bingo. Duplicate or linked accounts may be closed, and any Bonuses may be cancelled.

Registration Process

Account creation: You will be asked to provide accurate and complete information, including your full legal name, date of birth, residential address, email address, and other details requested in the registration form.
Email verification: We may require you to verify your email address by clicking a confirmation link sent to you. Failure to verify may limit or prevent your ability to access certain services or promotions.
KYC checks: We apply strict KYC procedures, including checks that may be triggered upon registration, deposit, or withdrawal. You may be asked to upload identification documents (such as passport or driving licence), proof of address, and, where relevant, documents relating to your source of funds. Automated processes in our backend may initiate Source of Funds checks earlier than other operators.

User Obligations and Security

Accuracy of data: You must ensure that all information you provide is true, accurate, and kept up to date. You must promptly inform us of any changes to your details.
Password security: You are responsible for maintaining the confidentiality of your login credentials. You must not share your Account or password with any third party, and you are responsible for all activity conducted through your Account.
Prohibited use: You must not allow anyone else to use your Account, including minors or persons self-excluded through GAMSTOP or any other scheme. You must not use the Website for any unlawful or fraudulent purpose.
Verification failures: If you fail to provide required KYC or Source of Funds documentation, or if we have reasonable concerns about your identity, age, or affordability, we may suspend or close your Account and, where required, withhold funds in accordance with Applicable Law and regulatory guidance.

Betting & Gameplay Rules

The following rules govern how bets are placed and settled, and the standards of conduct expected when you participate in Games and associated community features on the Website.

Placing Bets and Stakes

Game-specific rules: Each Game has its own rules, paytables, and minimum/maximum stakes, which are available within the Game interface. By placing a bet, you confirm that you understand and accept the applicable Game rules.
Bet confirmation: A bet is deemed accepted once it appears in our systems and is reflected in your balance and/or bet history. Once accepted, bets generally cannot be cancelled or modified by you.
Funds availability: You may only place bets if you have sufficient available funds (Real Money or, where permitted, Bonus Funds) in your Account. Attempting to place bets without sufficient funds may result in errors and rejected transactions.

Bet Cancellation, Errors, and Malfunctions

Obvious errors: In the event of an obvious error, such as incorrect odds, incorrect prize allocation, or system malfunction, we reserve the right to void affected bets, adjust balances, or re-settle the bets based on the correct information, in line with regulatory requirements.
Technical interruptions: If a Game is interrupted due to a technical issue (for example, loss of connectivity or server failure), the outcome recorded on our game servers will prevail. Where possible, the Game will resume from the last recorded state, or the bet may be returned to you in accordance with the Game provider's rules.
Invalid outcomes: If a Game round completes but is later found to be invalid due to a malfunction, we may void the round, cancel winnings, and refund the original stake to your Account.

Conduct in Chat and Live Features

Respectful behaviour: Where chat or community features are available (for example in bingo rooms), you must treat other players and staff with respect. Insults, harassment, discrimination, or abusive language are strictly prohibited.
No promotion or solicitation: You must not promote other websites, products, or services in chat, nor solicit other players for funds or personal contact details.
Anti-fraud and collusion: Any form of collusion, cheating, use of automated tools (such as bots), or exploitation of software bugs is prohibited. We may suspend or close your Account, void winnings, and report suspected misconduct to relevant authorities.

Regional Compliance Note: Game fairness is ensured through certified random number generators and supplier controls. For Great Britain customers, game integrity and fairness are overseen by the UKGC, and you may access further information via the regulator's public register entry for Jumpman Gaming Limited (Account Number 39175).

Bonus Terms

Bonuses and promotions offered by Swanky Bingo via swankybingo.bet are subject to these Terms and any specific promotional rules published on the Website or communicated to you directly. By claiming or using any Bonus, you agree to comply with all applicable Bonus conditions.

Bonus Activation and Wagering Requirements

Eligibility: Bonuses may be restricted by region, payment method, or player status. Certain offers may be available only to new customers or to invited players. Full details are set out in the specific promotion terms and on our Bonus Policy page at https://swankybingo.bet/bonus-policy.
Activation: To activate a Bonus, you may need to opt in, enter a bonus code, or meet a qualifying deposit or wagering requirement. Activation conditions and time limits are specified in the offer details.
Wagering: Bonus Funds and any associated winnings are typically subject to wagering requirements (for example, a multiple of the Bonus amount) that must be met within a specified period before withdrawal. Game weighting and contribution rates may vary; some Games may not count or may count at a reduced rate towards wagering.

Use of Bonus Funds and Restrictions

Separation of funds: Your Real Money Balance and Bonus Funds may be maintained separately. In most cases, Real Money is staked before Bonus Funds. Specific rules are set out in the Bonus Policy.
Maximum bets: We may impose maximum bet limits per game round when Bonus Funds are active. Placing bets above the permitted limit may lead to cancellation of the Bonus and associated winnings.
Prohibited activities: Bonus abuse is strictly prohibited and includes, but is not limited to: multiple Account creation, collusion, hedging bets to minimise risk, or playing restricted Games to clear wagering requirements.

Combining Promotions and Bonus Abuse

Non-cumulative offers: Unless expressly stated, Bonuses and promotions cannot be combined. You may be required to complete or forfeit one Bonus before another can become active.
Bonus cancellation: We may cancel any Bonus, reverse associated winnings, and close or suspend your Account where we reasonably believe you have breached these Bonus Terms or engaged in Bonus abuse or fraudulent activity, subject to Applicable Law and regulatory guidance.
Transparency: Full and up-to-date Bonus rules, including examples and clarifications, are provided on the Website and may be updated from time to time, with changes taking effect from the date of publication (not earlier than 2025 unless otherwise required by law).

Payments & Withdrawals

This section sets out how deposits, withdrawals, fees, and refunds operate for your Account on Swanky Bingo via swankybingo.bet.

Deposit Methods and Limits

Payment options: We may offer deposits via debit cards, certain e-wallets, bank transfers, and other methods permitted under UKGC rules. Available options are displayed in your cashier section and may vary by region or time.
No credit cards for GB: For customers in Great Britain, credit cards (including payments via e-wallets funded by credit cards) may be restricted or prohibited in line with UK regulations.
Cryptocurrencies: We do not generally accept cryptocurrencies for UK players unless explicitly stated in the cashier and permitted by Applicable Law. If offered in future, any crypto-based transactions will be clearly labelled and subject to additional terms.
Deposit limits: You may set personal deposit limits via the responsible gaming tools on the Website (https://swankybingo.bet/responsible-gaming). Regulatory or internal risk controls may also impose maximum limits.

Withdrawals, Processing Times, and Fees

Withdrawal rules: Withdrawals are made, where possible, via the same method used for deposit. We may, at our discretion and subject to regulation, use an alternative method if the original payment route is unavailable.
Processing times: We aim to process withdrawal requests within a reasonable timeframe. Actual receipt of funds depends on your payment provider and may take several business days. Additional time may be required where KYC or Source of Funds checks are triggered.
Verification: We may delay or withhold withdrawals until all requested verification checks are completed to our satisfaction, in compliance with our licence conditions and anti-money laundering obligations.
Fees: Any fees or charges associated with deposits or withdrawals will be communicated in advance in the cashier or payment information pages. Your bank or payment provider may charge separate fees, which are outside our control.

Refunds, Chargebacks, and Bonus Funds

Refund of bets: Where a Game round is declared void under the Betting & Gameplay Rules, affected stakes may be returned to your Account. Otherwise, bets are final once confirmed.
Chargebacks: You must not make unauthorised chargebacks or reverse transactions. We may suspend or close your Account, recover costs, and report suspected fraud to relevant authorities in such cases.
Bonus-related withdrawals: Withdrawals that include Bonus Funds or associated winnings are subject to meeting all wagering requirements and conditions set out in the Bonus Terms and Bonus Policy. Failure to meet these may result in Bonus cancellation and removal of related winnings, with your Real Money Balance remaining available subject to these Terms.

Regional Compliance Note: Swanky Bingo is part of a large network of brands operated by Jumpman Gaming Limited. Support and finance functions, including payments processing and risk checks, are centralised, which helps maintain financial stability and compliance with UKGC and AGCC requirements.

Limitation of Liability

This section explains the extent of our legal responsibility to you in connection with your use of Swanky Bingo via swankybingo.bet, without limiting any rights you may have under Applicable Law.

Our Obligations

Fairness and integrity: We use certified game software and controls designed to ensure that Games are fair and operate as intended. Our UK-facing services are subject to oversight by the UKGC under Account Number 39175.
Accuracy of results: Game outcomes are determined by our systems or those of our authorised suppliers. In the event of inconsistency between the display on your device and our server records, the server records will prevail, subject to regulatory review where applicable.
Reasonable skill and care: We provide the Website using reasonable skill and care and in accordance with our regulatory obligations. However, we do not guarantee that access will be uninterrupted, error-free, or free from viruses or other harmful components.

Exclusions and Limitations

No liability for external failures: We are not responsible for failures or issues caused by your equipment, internet connection, telecommunications providers, or any third-party services you rely upon to access the Website.
Indirect loss: To the maximum extent permitted by law, we shall not be liable for any indirect, consequential, or special losses or damages, including loss of profits, data, business, or goodwill, arising out of or in connection with your use of the Website.
Maximum compensation: Our total aggregate liability to you in respect of any claim or series of related claims arising from your use of the Website shall not exceed the greater of: (i) the amount of the bet or stake in dispute; or (ii) your net deposits made to your Account during the six (6) months preceding the incident giving rise to the claim, subject always to Applicable Law.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Applicable Law.

Intellectual Property Rights

All intellectual property rights in and to the Website and its content are owned by us, our group companies, or our licensors.

Ownership: The software, Games, graphics, logos, trademarks (including "Swanky Bingo"), text, and other content displayed on swankybingo.bet are protected by copyright, trademark, and other intellectual property laws.
Limited licence: We grant you a personal, non-exclusive, non-transferable licence to access and use the Website and Games for your own private, non-commercial entertainment purposes only, in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, create derivative works from, distribute, publicly display, transmit, or otherwise exploit any part of the Website or its content without our prior written consent.
No reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to access the source code of any software used on the Website, except to the extent permitted by mandatory law.

Privacy & Data Protection

We are committed to protecting your personal data in accordance with Applicable Law, including UK data protection legislation.

Privacy Policy: All personal data that we collect and process in connection with your use of Swanky Bingo via swankybingo.bet is handled in accordance with our Privacy Policy, available on the Website. The Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights.
KYC and compliance: We process your data to conduct KYC and Source of Funds checks, to comply with anti-money laundering and responsible gambling obligations, and to operate GAMSTOP integration for Great Britain customers.
Cookies and tracking: The Website may use cookies and similar technologies as described in our Privacy or Cookies Policy. By using the Website, you consent to such use.

Changes to Terms

We may update these Terms from time to time to reflect changes in law, regulation, industry practice, or our business operations. Any updated Terms will be published on https://swankybingo.bet/terms-and-conditions and will state the date from which they take effect (which will not be earlier than 2025 for updates made after the last_updated date specified in our records).

Notification of changes: Where changes are material, we will take reasonable steps to notify you, which may include email, on-site messages, account notifications, or prominent banners on the Website.
Continued use: By continuing to use the Website, maintaining your Account, or placing bets after updated Terms have taken effect, you are deemed to have accepted the changes.
Right to discontinue: If you do not agree with any updated Terms, you must stop using the Website, close your Account (subject to withdrawal of any eligible Real Money Balance), and, if applicable, consider self-exclusion via GAMSTOP or our internal tools.

Termination & Suspension

We may suspend or terminate your Account in accordance with these Terms, regulatory requirements, and our responsible gambling obligations.

Grounds for Suspension or Closure

Breach of Terms: We may suspend or close your Account if you breach these Terms, including the Bonus Terms, or if we reasonably suspect such breach.
Regulatory and legal reasons: We may act where required to do so by the UKGC, AGCC, or other authorities, or where we reasonably suspect fraud, money laundering, or other criminal or irregular activity.
Responsible gambling: We may suspend or close your Account if we have concerns about your gambling behaviour or affordability, or where you have requested self-exclusion through GAMSTOP or our internal tools.
KYC and Source of Funds: We may suspend Account activity, withhold Bonuses, or delay withdrawals where KYC or Source of Funds checks are outstanding or unsatisfactory.

Procedure and Effect of Termination

Notice: Where appropriate, we will notify you by email or via your Account of any suspension or closure and, if permitted, the reason for such action.
Funds on termination: Upon closure, any Real Money Balance that is not subject to investigation, regulatory hold, or dispute will generally be returned to you, subject to completion of any outstanding verification checks. Bonus Funds and associated winnings may be cancelled in accordance with the Bonus Terms.
Re-activation: Accounts closed for regulatory, legal, or responsible gambling reasons may not be re-opened. For other suspensions, re-activation may be considered on a case-by-case basis, subject to our discretion and regulatory requirements.

Governing Law & Jurisdiction

This section applies primarily to players located in Great Britain using Swanky Bingo via swankybingo.bet.

Applicable law: For customers in Great Britain, these Terms and your relationship with us are governed by the laws of England and Wales, subject to mandatory consumer protection laws that may apply in your place of residence.
Courts: The courts of England and Wales will have non-exclusive jurisdiction over any disputes arising from or related to these Terms, your use of the Website, or any Games. This means you may also have the right to bring a claim in your local courts where Applicable Law permits.
Dispute resolution: You should first contact our customer support to attempt to resolve any complaint. If a dispute remains unresolved, you may be entitled to refer it to an independent alternative dispute resolution (ADR) provider approved by the UKGC, as detailed in our Complaints Policy.
Non-GB customers: Where services are provided under AGCC regulation to customers outside Great Britain, different or additional terms and jurisdictional rules may apply, which will be communicated separately where relevant.

Contact Information

If you have any questions regarding these Terms, your Account, or any aspect of the services provided on Swanky Bingo via swankybingo.bet, you may contact us using the following details:

Email (Customer Support): [email protected] - this is the primary support channel, with a typical response time of up to 48 hours.
Live chat: As of 2025, there is no 24/7 live chat service available on the Website. Any future live chat availability will be clearly indicated on the Website.
Telephone: No dedicated telephone support number is currently specified. All standard support queries should be directed via email.
Postal / Legal Address: Jumpman Gaming Limited, Inchalla, Le Val, Alderney, GY9 3UL (legal and registered address for correspondence of a formal nature).
Website: https://swankybingo.bet - including specific pages such as /terms-and-conditions, /bonus-policy, and /responsible-gaming for legal, bonus, and responsible gambling information.

For Great Britain players seeking to manage or extend their self-exclusion across operators, please visit the national self-exclusion scheme at https://gamstop.co.uk.